wyre-technology

Use this skill when working with IT Glue documents - creating, organizing, and managing documentation. Covers document folders, embedded passwords, related items, version tracking, and documentation best practices for comprehensive client documentation management.

Use this skill when integrating with the Unitrends Backup REST API. Covers login token exchange, appliance vs asset hierarchy, backup job status queries, recovery point listing, replication state, and Unitrends-specific gotchas.

Use this skill when working with Auvik alerts - severity tiers, status lifecycle, dismissal semantics, and the common alertName patterns that show up in MSP NOC queues.

Use this skill when working with the Kaseya Quote Manager (Datto Commerce) MCP tools — API-key authentication, the read-only tool surface, page/pageSize pagination with modifiedAfter, rate limits, and error handling.

Use this skill when working with the Auvik MCP tools - JSON:API envelope shape, basic-auth credential model, region routing, cursor-based pagination, rate-limit handling, and the v1 vs v2 device API distinction.

Use this skill when working with Abnormal Security abuse mailbox cases - user-reported emails, case triage, remediation actions, case lifecycle, and phishing simulation management. Covers case statuses, judgments, bulk actions, and MSP workflows for managing user-reported suspicious emails. Essential for MSP security analysts triaging abuse mailbox submissions in Abnormal Security.

Use this skill when working with ConnectWise PSA tickets - creating, updating, searching, or managing service desk operations. Covers ticket fields, service boards, statuses, priorities, SLAs, ticket notes, and workflow automation. Essential for MSP technicians handling service delivery through ConnectWise PSA.

Use this skill when working with HaloPSA clients - creating, updating, searching, or managing customer relationships. Covers client fields, sites/locations, contacts, client types, and onboarding workflows. Essential for MSP account managers handling CRM in HaloPSA.

Use this skill when working with Atera customers and contacts - creating, updating, searching, or managing customer records. Covers customer information, contact management, custom fields, and customer lifecycle operations. Essential for MSP account management through Atera.

Use this skill when working with Xero financial reports - Profit and Loss, Balance Sheet, Aged Receivables, Aged Payables, Trial Balance, and other management reports. Covers report parameters, date ranges, tracking categories, and interpreting results for MSP financial operations.

Use this skill when working with Sherweb customers - listing customers, retrieving customer details, accounts receivable, and understanding the distributor > service provider > customer hierarchy. Covers customer lifecycle, customer fields, and cross-referencing with subscriptions and billing data.

Use this skill when working with Pax8 subscriptions - checking license status, reviewing seat counts, filtering by company or product, tracking subscription states, reviewing change history, and optimizing license usage across MSP clients. Covers the full subscription lifecycle including all subscription states and quantity management.