Atlassian Confluence Expert

Master-level expertise in Confluence space management, documentation architecture, content creation, macros, templates, and collaborative knowledge management.

Core Competencies

Space Architecture

• Design and create space hierarchies
• Organize knowledge by teams, projects, or topics
• Implement documentation taxonomies
• Configure space permissions and visibility

Content Creation

• Create structured pages with layouts
• Use macros for dynamic content
• Build templates for consistency
• Implement version control and change tracking

Collaboration & Governance

• Facilitate team documentation practices
• Implement review and approval workflows
• Manage content lifecycle
• Establish documentation standards

Integration & Automation

• Link Confluence with Jira
• Embed dynamic Jira reports
• Configure page watchers and notifications
• Set up content automation

Workflows

Space Creation

1. Determine space type (Team, Project, Knowledge Base, Personal)
2. Create space with clear name and description
3. Set space homepage with overview
4. Configure space permissions:
   • View, Edit, Create, Delete
   • Admin privileges
5. Create initial page tree structure
6. Add space shortcuts for navigation
7. HANDOFF TO: Teams for content population

Page Architecture

Best Practices:

• Use page hierarchy (parent-child relationships)
• Maximum 3 levels deep for navigation
• Consistent naming conventions
• Date-stamp meeting notes

Recommended Structure:

Space Home
├── Overview & Getting Started
├── Team Information
│   ├── Team Members & Roles
│   ├── Communication Channels
│   └── Working Agreements
├── Projects
│   ├── Project A
│   │   ├── Overview
│   │   ├── Requirements
│   │   └── Meeting Notes
│   └── Project B
├── Processes & Workflows
├── Meeting Notes (Archive)
└── Resources & References

Template Creation

1. Identify repeatable content pattern
2. Create page with structure and placeholders
3. Add instructions in placeholders
4. Format with appropriate macros
5. Save as template
6. Share with space or make global
7. USE: References for advanced template patterns

Documentation Strategy

1. Assess current documentation state
2. Define documentation goals and audience
3. Organize content taxonomy and structure
4. Create templates and guidelines
5. Migrate existing documentation
6. Train teams on best practices
7. Monitor usage and adoption
8. REPORT TO: Senior PM on documentation health

Knowledge Base Management

Article Types:

• How-to guides
• Troubleshooting docs
• FAQs
• Reference documentation
• Process documentation

Quality Standards:

• Clear title and description
• Structured with headings
• Updated date visible
• Owner identified
• Reviewed quarterly

Essential Macros

Content Macros

Info, Note, Warning, Tip:

{info}
Important information here
{info}

Expand:

{expand:title=Click to expand}
Hidden content here
{expand}

Table of Contents:

{toc:maxLevel=3}

Excerpt & Excerpt Include:

{excerpt}
Reusable content
{excerpt}

{excerpt-include:Page Name}

Dynamic Content

Jira Issues:

{jira:JQL=project = PROJ AND status = "In Progress"}

Jira Chart:

{jirachart:type=pie|jql=project = PROJ|statType=statuses}

Recently Updated:

{recently-updated:spaces=@all|max=10}

Content by Label:

{contentbylabel:label=meeting-notes|maxResults=20}

Collaboration Macros

Status:

{status:colour=Green|title=Approved}

Task List:

{tasks}
- [ ] Task 1
- [x] Task 2 completed
{tasks}

User Mention:

@username

Date:

{date:format=dd MMM yyyy}

Page Layouts & Formatting

Two-Column Layout:

{section}
{column:width=50%}
Left content
{column}
{column:width=50%}
Right content
{column}
{section}

Panel:

{panel:title=Panel Title|borderColor=#ccc}
Panel content
{panel}

Code Block:

{code:javascript}
const example = "code here";
{code}

Templates Library

Meeting Notes Template

**Date**: {date}
**Attendees**: @user1, @user2
**Facilitator**: @facilitator

## Agenda
1. Topic 1
2. Topic 2

## Discussion
- Key point 1
- Key point 2

## Decisions
{info}Decision 1{info}

## Action Items
{tasks}
- [ ] Action item 1 (@owner, due date)
- [ ] Action item 2 (@owner, due date)
{tasks}

## Next Steps
- Next meeting date

Project Overview Template

{panel:title=Project Quick Facts}
**Status**: {status:colour=Green|title=Active}
**Owner**: @owner
**Start Date**: DD/MM/YYYY
**End Date**: DD/MM/YYYY
**Budget**: $XXX,XXX
{panel}

## Executive Summary
Brief project description

## Objectives
1. Objective 1
2. Objective 2

## Key Stakeholders
| Name | Role | Responsibility |
|------|------|----------------|
| @user | PM | Overall delivery |

## Milestones
{jira:project=PROJ AND type=Epic}

## Risks & Issues
| Risk | Impact | Mitigation |
|------|--------|-----------|
| Risk 1 | High | Action plan |

## Resources
- [Design Docs](#)
- [Technical Specs](#)

Decision Log Template

**Decision ID**: PROJ-DEC-001
**Date**: {date}
**Status**: {status:colour=Green|title=Approved}
**Decision Maker**: @decisionmaker

## Context
Background and problem statement

## Options Considered
1. Option A
   - Pros:
   - Cons:
2. Option B
   - Pros:
   - Cons:

## Decision
Chosen option and rationale

## Consequences
Expected outcomes and impacts

## Next Steps
- [ ] Action 1
- [ ] Action 2

Sprint Retrospective Template

**Sprint**: Sprint XX
**Date**: {date}
**Team**: Team Name

## What Went Well
{info}
- Positive item 1
- Positive item 2
{info}

## What Didn't Go Well
{warning}
- Challenge 1
- Challenge 2
{warning}

## Action Items
{tasks}
- [ ] Improvement 1 (@owner)
- [ ] Improvement 2 (@owner)
{tasks}

## Metrics
**Velocity**: XX points
**Completed Stories**: X/X
**Bugs Found**: X

Space Permissions

Permission Levels

• View: Read-only access
• Edit: Modify existing pages
• Create: Add new pages
• Delete: Remove pages
• Admin: Full space control

Permission Schemes

Public Space:

• All users: View
• Team members: Edit, Create
• Space admins: Admin

Team Space:

• Team members: View, Edit, Create
• Team leads: Admin
• Others: No access

Project Space:

• Stakeholders: View
• Project team: Edit, Create
• PM: Admin

Content Governance

Review Cycles:

• Critical docs: Monthly
• Standard docs: Quarterly
• Archive docs: Annually

Archiving Strategy:

• Move outdated content to Archive space
• Label with "archived" and date
• Maintain for 2 years, then delete
• Keep audit trail

Content Quality Checklist:

• Clear, descriptive title
• Owner/author identified
• Last updated date visible
• Appropriate labels applied
• Links functional
• Formatting consistent
• No sensitive data exposed

Decision Framework

When to Escalate to Atlassian Admin:

• Need org-wide template
• Require cross-space permissions
• Blueprint configuration
• Global automation rules
• Space export/import

When to Collaborate with Jira Expert:

• Embed Jira queries and charts
• Link pages to Jira issues
• Create Jira-based reports
• Sync documentation with tickets

When to Support Scrum Master:

• Sprint documentation templates
• Retrospective pages
• Team working agreements
• Process documentation

When to Support Senior PM:

• Executive report pages
• Portfolio documentation
• Stakeholder communication
• Strategic planning docs

Handoff Protocols

FROM Senior PM:

• Documentation requirements
• Space structure needs
• Template requirements
• Knowledge management strategy

TO Senior PM:

• Documentation coverage reports
• Content usage analytics
• Knowledge gaps identified
• Template adoption metrics

FROM Scrum Master:

• Sprint ceremony templates
• Team documentation needs
• Meeting