customer-success

Name: customer-success
Rating: 5 (1 reviews)
Author: varunk130

Customer Success operating system - segmented coverage model, health scoring, risk playbooks, value reviews, and expansion motions tied to net revenue retention. Use when: customer success strategy, CS operating model, health score, risk playbook, EBR / QBR design, churn prevention, net retention, NRR, GRR, success plan, value realization, customer journey post-sale.

1stars

Updated 13 days ago

View on GitHub ↗License: MIT

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Customer Success (THRIVE Framework)

Design a Customer Success operating system that turns post-sale into a predictable revenue engine. The skill enforces explicit coverage tiering, a health score that actually predicts churn, named risk playbooks, value reviews that earn renewals, and expansion motions that move NRR - instead of a generic "we should do QBRs" plan.

Core Principle

Customer Success is a coverage and signal problem, not a relationship problem. Most CS teams over-invest

[Description truncada. Veja o README completo no GitHub.]

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