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Diagnose and resolve common issues with the WYRE MCP Gateway — missing vendor tools, OAuth failures, "Failed to update tool access" errors, expired credentials, and the request flow through mcp-remote → gateway → vendor container → external API.

Use this skill when working with the Sherweb API and MCP tools - OAuth 2.0 client credentials authentication, token management, API endpoints, subscription key header, rate limits, error codes, scopes, Accept-Language support, and best practices.

Use this skill when working with Sherweb distributor billing - payable charges, billing periods, charge types, pricing breakdown, deductions, fees, taxes, invoices, and MSP margin calculations. Covers Setup, Recurring, and Usage charge types, billing cycles (OneTime, Monthly, Yearly), and pricing fields (listPrice, netPrice, prorated, subTotal).

Use this skill when working with Sherweb customers - listing customers, retrieving customer details, accounts receivable, and understanding the distributor > service provider > customer hierarchy. Covers customer lifecycle, customer fields, and cross-referencing with subscriptions and billing data.

Use this skill when working with Sherweb subscriptions - viewing subscriptions, changing quantities, license management, subscription lifecycle, and quantity change workflows. Covers subscription states, seat adjustments, and provisioning status.

Use this skill when managing SpamTitan sender allowlists and blocklists — adding trusted senders to prevent false positives, blocking unwanted senders and domains, and reviewing existing list entries.

Use this skill when working with SuperOps.ai assets - querying inventory, viewing asset details, running scripts, monitoring patches, and managing client/site associations. Covers asset fields, statuses, software inventory, disk usage, and activity tracking through the RMM integration. Essential for MSP technicians managing endpoints through SuperOps.ai.

Use this skill when working with SuperOps.ai clients - creating, updating, searching, and managing client accounts. Covers client fields, sites, contacts, custom fields, and client lifecycle management. Essential for MSP account management through SuperOps.ai PSA.

Use this skill when working with SuperOps.ai runbooks and scripts - listing, executing, monitoring, and managing automated scripts on assets. Covers script types, execution parameters, scheduling, and result handling. Essential for MSP automation through SuperOps.ai RMM.

Use this skill when working with Syncro MSP assets - tracking hardware, software, and devices for customers. Covers asset fields, RMM integration, patch management, and asset-related operations. Essential for MSP inventory management and endpoint monitoring through Syncro.

Use this skill when working with Syncro MSP customers - creating, updating, searching, or managing customer records. Covers customer fields, contacts, sites/locations, and customer-related operations. Essential for MSP client management and onboarding through Syncro.

Use this skill when working with Syncro MSP invoices - creating, managing, and tracking invoices and payments. Covers invoice fields, line items, payment processing, and billing workflows. Essential for MSP billing operations through Syncro.