Explore skills

Use this skill when working with Rootly postmortems -- creating retrospectives, managing action items, applying templates, and conducting blameless reviews after incidents are resolved.

Use this skill when searching for products in the Salesbuildr catalog, looking up pricing, or browsing by category. Products are items that can be added to quotes as line items.

Use this skill when working with SentinelOne XSPM vulnerabilities - tracking CVEs, reviewing EPSS scores, assessing exploit maturity, managing vulnerability status, prioritizing patches, and generating vulnerability reports across MSP client environments. Covers all vulnerability tools, status values, severity levels, and remediation workflows.

Use this skill when interpreting MSP-specific terminology, acronyms, and concepts. Essential for understanding MSP workflows, tool discussions, and industry-specific language across all vendor platforms.

Use this skill when triaging tickets in any PSA - determining priority, categorization, routing, and initial response. Vendor-agnostic best practices for efficient ticket handling applicable to Autotask, ConnectWise, HaloPSA, and other platforms.

Diagnose and resolve common issues with the WYRE MCP Gateway — missing vendor tools, OAuth failures, "Failed to update tool access" errors, expired credentials, and the request flow through mcp-remote → gateway → vendor container → external API.

Use this skill when working with the Sherweb API and MCP tools - OAuth 2.0 client credentials authentication, token management, API endpoints, subscription key header, rate limits, error codes, scopes, Accept-Language support, and best practices.

Use this skill when working with Sherweb distributor billing - payable charges, billing periods, charge types, pricing breakdown, deductions, fees, taxes, invoices, and MSP margin calculations. Covers Setup, Recurring, and Usage charge types, billing cycles (OneTime, Monthly, Yearly), and pricing fields (listPrice, netPrice, prorated, subTotal).

Use this skill when working with Sherweb customers - listing customers, retrieving customer details, accounts receivable, and understanding the distributor > service provider > customer hierarchy. Covers customer lifecycle, customer fields, and cross-referencing with subscriptions and billing data.

Use this skill when working with Syncro MSP assets - tracking hardware, software, and devices for customers. Covers asset fields, RMM integration, patch management, and asset-related operations. Essential for MSP inventory management and endpoint monitoring through Syncro.

Use this skill when working with Syncro MSP customers - creating, updating, searching, or managing customer records. Covers customer fields, contacts, sites/locations, and customer-related operations. Essential for MSP client management and onboarding through Syncro.

Use this skill when working with Syncro MSP invoices - creating, managing, and tracking invoices and payments. Covers invoice fields, line items, payment processing, and billing workflows. Essential for MSP billing operations through Syncro.