Explore skills

Use this skill when working with Microsoft Teams - listing teams and channels, managing team membership, finding meetings, checking Teams usage, or troubleshooting Teams access issues. Covers MSP support tasks for Teams-heavy customer environments.

Use this skill when tracking or tracing Mimecast email messages — searching by sender/recipient/subject, retrieving message metadata, placing messages on hold, or releasing held messages.

Use this skill when working with Microsoft 365 mailboxes - reading email, searching messages, managing shared mailboxes, setting out-of-office replies, checking mailbox size, or diagnosing mail flow issues. Covers Exchange Online via Microsoft Graph for MSP technicians supporting customer email environments.

Use this skill when working with Abnormal Security abuse mailbox cases - user-reported emails, case triage, remediation actions, case lifecycle, and phishing simulation management. Covers case statuses, judgments, bulk actions, and MSP workflows for managing user-reported suspicious emails. Essential for MSP security analysts triaging abuse mailbox submissions in Abnormal Security.

Use this skill when working with Datto RMM variables - account-level and site-level variables for storing configuration data. Covers variable CRUD operations, using variables in jobs/scripts, naming conventions, and variable management patterns.

Use this skill when working with Datto RMM sites - listing, managing, and configuring client locations. Covers site structure, site settings, proxy configuration, site-level variables, device assignment, and site-scoped operations.

Use this skill when working with Datto RMM audit data - hardware inventory, software inventory, network interfaces, and system information. Covers device audit retrieval, ESXi host audits, printer audits, and audit data freshness tracking.

Use this skill when working with Autotask quotes and quote line items - creating quotes for customers, adding products/services/bundles as line items, managing pricing and discounts, linking quotes to opportunities, and building proposals. Covers the full quote lifecycle including item types, discount structures, and quote-to-opportunity workflows.

Use this skill when checking Mimecast email delivery queue status — identifying stuck messages, delivery delays, and backlog conditions.

Use this skill when investigating Mimecast threat activity — TTP logs for URL clicks, malicious attachment analysis, impersonation attempts, threat remediation incidents, and audit events.

Use this skill when working with NinjaOne alerts - viewing active conditions, dismissing alerts, and understanding alert severity levels. Alerts indicate device issues that require technician attention.

Use this skill for NinjaOne API authentication, pagination, rate limiting, and error handling patterns. Essential foundation for all NinjaOne API operations.