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Use this skill when working with PagerDuty incidents - listing, triaging, creating, updating, resolving, and investigating incidents. Covers incident lifecycle (triggered/acknowledged/resolved), urgency levels, alert grouping, incident notes, log entries, past incidents pattern matching, and cross-vendor PSA ticket correlation workflows for MSPs.

Use this skill when working with Blumira MSP (Managed Service Provider) multi-tenant operations, including managing multiple client accounts, cross-account finding queries, and per-account device/user management.

Use this skill when resolving Blumira findings, choosing the correct resolution type, or understanding resolution workflows and their impact on security metrics.

Use this skill when working with Domotz device inventory -- listing devices, searching by name/IP/MAC, checking device status, viewing device details, and understanding network topology.

Use this skill when generating KnowBe4 security awareness reports - phishing summary statistics, training completion rates, risk score overviews, trend analysis, organizational benchmarks, and executive dashboards. Covers how to interpret KnowBe4 metrics, build meaningful reports, and communicate security awareness posture to stakeholders.

Use this skill when working with ConnectWise Automate scripts - listing, executing, passing parameters, and retrieving results. Covers script types (PowerShell, batch, VBScript), script folders, script execution on computers, parameter handling, execution history, and result retrieval.

Use this skill when working with the ConnectWise PSA product catalog — searching, creating, or updating catalog items (SKUs), managing categories, subcategories, manufacturers, or using catalog items on quotes, opportunities, agreements, and tickets. Covers the full catalog item field reference, the common MSP workflows (hardware SKU, software license, managed service, agreement add-on), and the p

Use this skill when working with KnowBe4 users and groups - user lifecycle management, group creation and membership, risk scores, risk score history, user event tracking, and user status management. Covers user provisioning, group-based targeting for campaigns, individual and organizational risk assessment.

Use this skill when working with Proofpoint people-centric security - Very Attacked People (VAP) reports, top clickers, user risk scoring, attack index, and user-level threat analytics. Covers identifying high-risk users, measuring user susceptibility, and implementing targeted security controls for the most attacked people.

Use this skill when working with Proofpoint email quarantine - listing, searching, releasing, and deleting quarantined messages. Covers quarantine reasons, sender and recipient filtering, bulk operations, quarantine folders, and message preview. Essential for MSP help desk teams managing quarantined email for clients.

Use this skill when working with Proofpoint threat intelligence - campaign tracking, threat families, indicators of compromise (IOCs), forensic evidence, and threat landscape analysis. Covers campaign details, actor attribution, threat indicators, and how to investigate and track threat campaigns across the organization.

Use this skill when working with HaloPSA assets - tracking devices, managing configuration items, hardware lifecycle, and asset relationships. Covers asset fields, types, statuses, links to clients/sites, and RMM integration. Essential for MSP asset management and CMDB operations.