Explore skills

Model customer lifetime value (LTV) and customer acquisition cost (CAC) to assess unit economics and growth sustainability. Use this skill when a team needs to understand whether the business model is economically sustainable.

Turn a product problem, idea, observation, or business goal into a clear testable experiment hypothesis. Use this skill when the user has an idea or problem but not yet a properly structured hypothesis for an A/B test or product experiment.

Build a launch readiness checklist that covers all cross-functional dependencies before a product or feature goes live. Use this skill to ensure no critical launch step is missed.

Build and compare forecasting scenarios to support product and business planning decisions. Use this skill when a team needs to project outcomes under different assumptions.

Identify which assumptions in a forecast or business case have the most impact on the outcome. Use this skill when a team needs to understand the risk profile of a plan and which variables deserve the most attention.

Analyze churn patterns, identify root causes, and design retention intervention strategies. Use this skill when a team needs to understand why customers are leaving and how to stop it.

Build a customer health score model that predicts churn risk and expansion potential. Use this skill when a team needs a systematic, data-driven way to assess account health across the customer base.

Design a customer feedback survey that generates reliable, actionable data. Use this skill when a team needs to collect structured feedback at scale without the bias and noise that comes from poorly designed surveys.

Design a retention playbook with interventions for at-risk accounts, expansion opportunities, and churn prevention tactics. Use this skill when a CS team needs structured plays for proactively improving retention.

Define and monitor adoption health metrics to identify at-risk accounts and expansion opportunities. Use this skill when a team needs to systematically track whether customers are successfully adopting and getting value from the product.

Design and operate a Voice of Customer program that surfaces systematic insights from customers. Use this skill when a team needs a structured system for collecting and acting on customer feedback.

Synthesize large volumes of customer feedback into structured themes and actionable product signals. Use this skill when feedback has been collected and needs to be organized into patterns that inform product decisions.