Explore skills

Analyze churn patterns, identify root causes, and design retention intervention strategies. Use this skill when a team needs to understand why customers are leaving and how to stop it.

Build a customer health score model that predicts churn risk and expansion potential. Use this skill when a team needs a systematic, data-driven way to assess account health across the customer base.

Design a customer feedback survey that generates reliable, actionable data. Use this skill when a team needs to collect structured feedback at scale without the bias and noise that comes from poorly designed surveys.

Design a retention playbook with interventions for at-risk accounts, expansion opportunities, and churn prevention tactics. Use this skill when a CS team needs structured plays for proactively improving retention.

Define and monitor adoption health metrics to identify at-risk accounts and expansion opportunities. Use this skill when a team needs to systematically track whether customers are successfully adopting and getting value from the product.

Design and operate a Voice of Customer program that surfaces systematic insights from customers. Use this skill when a team needs a structured system for collecting and acting on customer feedback.

Synthesize large volumes of customer feedback into structured themes and actionable product signals. Use this skill when feedback has been collected and needs to be organized into patterns that inform product decisions.

Establish a feedback intake and triage system that routes insights to the right product teams. Use this skill when a team needs a reliable system for processing incoming customer feedback.

Analyze funnel drop-off, retention curves, and cohort behavior to identify problems and opportunities. Use this skill when a team has data and needs to understand user behavior patterns.

Audit whether a product experiment was designed and run in a way that makes the result trustworthy. Use this skill when the user wants to check for issues such as peeking, invalid stopping logic, traffic imbalance, contamination, or other threats to validity.

Structure a product dashboard that supports consistent, fast decision-making. Use this skill when a team needs to design or improve a product metrics dashboard.

Design a metric alerting system with thresholds, alert logic, and escalation paths so teams can detect performance issues before they become serious. Use this skill when a product needs proactive monitoring rather than reactive discovery.