LukeJMadden

Customer success skill — support triage, health scoring, churn prediction, onboarding. Use when tasks involve customers, support tickets, NPS, churn, or renewals.

Financial controller skill — invoicing, reconciliation, cash flow monitoring, forecasting, tax compliance. Use when tasks involve money, budgets, expenses, invoices, or financial reporting.

Procurement skill — vendor evaluation, spend analytics, contract renewals, cost optimisation. Use when tasks involve vendors, purchases, subscriptions, or cost management.

Product management skill — feature prioritisation, roadmap tracking, user feedback synthesis, release notes. Use when tasks involve features, roadmaps, sprints, user feedback, or product decisions.

Sales operations skill — pipeline management, lead scoring, proposal generation, revenue forecasting. Use when tasks involve leads, deals, proposals, CRM, or revenue targets.

Strategic analyst skill — competitor analysis, market positioning, competitive monitoring, opportunity identification. Use when tasks involve competitors, market positioning, strategic decisions, or competitive intelligence.

Brand consistency enforcement skill. Use when writing any external-facing content to ensure voice, tone, and style match the brand guidelines.

Newsletter pipeline skill — drafting, quality assurance, approval flow, scheduling. Use when creating, reviewing, or managing email newsletters.

SEO, AEO, and GEO optimisation skill. Use when creating or auditing content for search visibility, answer engine discovery, and generative AI citation.

Multi-platform social media content skill. Use when creating posts, adapting content across platforms, or planning social content.

Production-grade frontend design skill. Creates distinctive, polished interfaces that avoid generic AI aesthetics. Use when building any web page, component, or UI.

Scheduled task monitoring skill. Use when checking cron job health, diagnosing missed jobs, or setting up monitoring.

Self-healing deployment monitoring skill. Use when checking deployment health, responding to failures, or setting up monitoring.

5-step incident response playbook. Use when a service is down, degraded, or experiencing errors.