Build Customer Health Score
Purpose
Help teams design a health score model that reliably predicts account risk and expansion opportunity — moving from reactive account management to proactive intervention.
Skill type
Conceptual skill with analytical components
Use this skill when
- CS is managing accounts without a shared, consistent view of health
- Churn is being detected too late for intervention
- A health score exists but doesn't predict actual churn or expansion
- A new custo
[Description truncada. Veja o README completo no GitHub.]