/cs:cco-review — CCO Forcing Questions
Command: /cs:cco-review <plan>
The retention-obsessed CCO pressure-tests any plan that touches customer experience. Six questions before any retention claim, segmentation change, CS team expansion, or major CS hire.
When to Run
- Before any board narrative that includes a retention number
- Before approving a CS team headcount expansion
- Before re-segmenting the customer base or changing tier definitions
- Before launching a customer marketi
[Description truncada. Veja o README completo no GitHub.]