Journey Mapping Skill
Map customer journeys to understand end-to-end user experiences, identify pain points, and discover opportunities for improvement.
When to Use
- Designing new features or flows
- Understanding existing user paths
- Identifying friction points
- Planning improvements
- Stakeholder communication
- Onboarding design
Journey Map Components
1. User Context
- Persona: Who is the user?
- Goal: What are they trying to accomplish?
- Trigger: What initiat
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