Run Voice of Customer Program
Purpose
Help teams design and operate a Voice of Customer (VoC) program that systematically surfaces customer insights and routes them to product decisions.
Skill type
Conceptual skill
Use this skill when
- Customer feedback is scattered and not systematically collected
- The team doesn't have a regular cadence of customer insight review
- A VoC program exists but insights don't reach product teams
- A new product or segment needs a customer feedback s
[Description truncada. Veja o README completo no GitHub.]