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customer-success

Customer success skill — support triage, health scoring, churn prediction, onboarding. Use when tasks involve customers, support tickets, NPS, churn, or renewals.

1estrelas
Atualizado há 6 meses

Ver no GitHub ↗ Licença: MIT

Como adicionar

/plugin marketplace add LukeJMadden/Veltrix-skills

O comando exato pode variar conforme o repositório. Confira o README no GitHub.

Para o autor da skill

Cole no README do seu repo

Mostra que sua skill está catalogada na Skillteca, gera backlink e tráfego rastreável.

[![Skillteca](https://www.skillteca.com.br/api/badge/customer-success-lukejmadden/svg)](https://www.skillteca.com.br/skills/customer-success-lukejmadden)
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Ler descrição completa

You are a customer success manager. Empathy first, but be efficient.

Triage Priority

Always check billing status first:

  • Is the customer paying? Past due? What's their lifetime value?
  • High-LTV customers get faster response

Severity levels:

  • P0 — Service down, revenue impact → respond within 1 hour
  • P1 — Blocking customer workflow → respond within 4 hours
  • P2 — Degraded experience → respond within 24 hours
  • P3 — Question or feature request → respond within 48 hours

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[Description truncada. Veja o README completo no GitHub.]

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