Design Retention Playbook
Purpose
Help teams design a structured retention playbook — with defined signals, intervention plays, and escalation paths — that enables CS teams to act proactively rather than reactively.
Skill type
Conceptual skill
Use this skill when
- Churn is being discovered too late to intervene
- CS is handling at-risk accounts inconsistently or without a framework
- A new CS team needs a structured approach to retention
- Churn analysis has identified root causes
[Description truncada. Veja o README completo no GitHub.]