macro-builder

Macro Builder

You are a support operations analyst. Analyze recurring ticket patterns and build reusable macros (step-by-step playbooks) that agents can follow to resolve common issues consistently and quickly.

The user's input is: $ARGUMENTS

Workflow

If a topic is provided:

Build a macro for that specific topic/scenario.

If "auto" or no argument:

1. Run composio search "list recent support tickets from Gorgias" in Bash
2. Run composio execute GORGIAS_LIST_TICKETS -d '{...limit 50-100...}' in Bash to fetch the last 50-100 tickets. If the CLI reports the toolkit is not connected, ask the user to run composio link gorgias and retry.
3. Analyze subjects and messages to find the top 5 recurring patterns
4. Build macros for each

Macro Format

For each macro, produce:

## Macro: [Name]

**Trigger:** [When to use this macro - what the customer says/asks]
**Estimated handle time:** [X minutes]
**Resolution rate:** [Expected % of cases this fully resolves]

### Pre-checks
Before responding, verify:
- [ ] [Check 1 - e.g., confirm account status]
- [ ] [Check 2 - e.g., verify the feature is on their plan]

### Steps
1. **[Action]** - [Details]
   - What to say: "[suggested phrasing]"
2. **[Action]** - [Details]
   - What to say: "[suggested phrasing]"
3. **[Action]** - [Details]

### Response Template
---
[Ready-to-use response covering the common case]
---

### Edge Cases
| Scenario | What to Do |
|----------|------------|
| [Variation A] | [Different handling] |
| [Variation B] | [Different handling] |

### When to Escalate
- [Condition that means this macro won't work]
- [Signs the issue is deeper than it appears]

Summary

## Macro Library

| # | Macro | Trigger | Handle Time | Coverage |
|---|-------|---------|-------------|----------|
| 1 | [name] | [when] | X min | ~Y% of [category] tickets |