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run-voc-program

Design and operate a Voice of Customer program that surfaces systematic insights from customers. Use this skill when a team needs a structured system for collecting and acting on customer feedback.

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Atualizado há 7 meses

Ver no GitHub ↗ Licença: MIT

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Run Voice of Customer Program

Purpose

Help teams design and operate a Voice of Customer (VoC) program that systematically surfaces customer insights and routes them to product decisions.

Skill type

Conceptual skill

Use this skill when

  • Customer feedback is scattered and not systematically collected
  • The team doesn't have a regular cadence of customer insight review
  • A VoC program exists but insights don't reach product teams
  • A new product or segment needs a customer feedback s

[Description truncada. Veja o README completo no GitHub.]

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