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Support ticket management with SLA tracking and knowledge base. Use this skill when the user needs to create, track, or resolve support tickets, or search the knowledge base.
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/plugin marketplace add OpenAnalystInc/10x-Outreach-Skill
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Manages support tickets, SLA compliance, and knowledge base search.
When to Use
User wants to create or manage support tickets User asks about SLA status or overdue items User needs to search knowledge base for solutions User wants to create tickets from incoming emails Core Operations
Tickets
python .claude/scripts/ticket_manager.py create "Subject" --priority P2 --category incident
python .claude/scripts/ticket_manager.py assign TICKET_ID
[Description truncada. Veja o README completo no GitHub.]
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