Identify what users actually need using functional/emotional/social jobs, needs-vs-wants laddering, latent-need surfacing, and job statements. Use when the user asks what users truly need, wants to write a job statement (When/I-want-to/So-I-can), wants to move past stated wants to underlying needs, needs to separate functional jobs from emotional or social ones, or wants to spot latent needs the u
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User Needs Identification
Users tell you what they want. They rarely tell you what they need. The two are different and treating them as the same is the fastest way to build a feature that gets used once and never again.
When to Use
Moving past stated wants to underlying needs
Writing job statements (When/I-want-to/So-I-can)
Separating functional jobs from emotional or social ones
Surfacing latent needs users cannot articulate
Identifying workarounds, apologies, and shadow tool
[Description truncada. Veja o README completo no GitHub.]
