Documentos

Use this skill when working with HaloPSA tickets - creating, updating, searching, or managing service desk operations. Covers ticket fields, statuses, priorities, ticket types, actions, attachments, SLAs, and workflows. Essential for MSP technicians handling service delivery through HaloPSA.

Use this skill when working with NinjaOne tickets - creating, updating, searching, and managing ticketing operations. NinjaOne's built-in ticketing integrates with device monitoring for streamlined MSP workflows.

Use this skill when working with Autotask expense reports and expense items - creating expense reports, adding line items, searching reports by status or submitter, tracking reimbursable vs billable expenses, and managing expense approval workflows. Covers expense categories, payment types, receipt tracking, and company billing for MSP operational expenses.

Use this skill when working with Atera alerts - viewing, acknowledging, resolving, or managing alerts from monitored devices. Covers alert types, severity levels, alert sources, and alert-to-ticket conversion. Essential for MSP monitoring operations through Atera.

Use this skill when working with Microsoft 365 users - listing, searching, creating, disabling, or checking user properties. Covers account status, MFA enrollment, license assignment, group membership, and manager hierarchy. Essential for MSP technicians handling M365 user administration.

Create or improve documentation based on the current conversation. Use this when a plan has been created and changes were requested because it didn’t follow the repository’s conventions.

Use this skill when working with Xero chart of accounts - navigating account codes, creating accounts, understanding account types and classes, tax settings, and mapping MSP revenue and expense categories to the general ledger.

Utilize esta skill ao operar Blackpoint Cyber (CompassOne) como parceiro MSP para enumerar inquilinos de clientes, varrer detecções e vulnerabilidades, identificar anomalias de volume e construir scorecards por inquilino.

Use this skill when working with Rootly postmortems -- creating retrospectives, managing action items, applying templates, and conducting blameless reviews after incidents are resolved.

Use this skill when working with the QuickBooks Online API - OAuth2 authentication, REST structure, Intuit query language, pagination, rate limiting, error handling, minor version headers, and best practices. Covers base URL patterns, sandbox vs production, and the Fault error object format.

Use this skill when working with RunZero services — listing discovered services, filtering by port or protocol, identifying vulnerabilities, and auditing exposed services across sites.

Use this skill when working with PagerDuty incidents - listing, triaging, creating, updating, resolving, and investigating incidents. Covers incident lifecycle (triggered/acknowledged/resolved), urgency levels, alert grouping, incident notes, log entries, past incidents pattern matching, and cross-vendor PSA ticket correlation workflows for MSPs.