Documentos

Use this skill when checking Mimecast email delivery queue status — identifying stuck messages, delivery delays, and backlog conditions.

Use this skill when [describe the trigger conditions - what user requests or contexts should activate this skill]. Include specific scenarios and use cases.

Use esta skill ao trabalhar com faturamento do Autotask — recuperando itens de faturamento, verificando níveis de aprovação e pesquisando faturas. Essencial para equipes financeiras de MSPs e gerentes de contas que conciliam trabalhos faturáveis, aprovam cobranças e exportam dados para faturamento.

Use this skill when working with Syncro MSP assets - tracking hardware, software, and devices for customers. Covers asset fields, RMM integration, patch management, and asset-related operations. Essential for MSP inventory management and endpoint monitoring through Syncro.

Use this skill when investigating Mimecast threat activity — TTP logs for URL clicks, malicious attachment analysis, impersonation attempts, threat remediation incidents, and audit events.

Create or improve documentation based on the current conversation. Use this when a plan has been created and changes were requested because it didn’t follow the repository’s conventions.

Use this skill when working with Crewhu CSAT/NPS surveys — listing recent responses, drilling into a specific survey, isolating detractors and promoters for follow-up, and rolling responses up by user.

Use this skill when working with the ConnectWise PSA product catalog — searching, creating, or updating catalog items (SKUs), managing categories, subcategories, manufacturers, or using catalog items on quotes, opportunities, agreements, and tickets. Covers the full catalog item field reference, the common MSP workflows (hardware SKU, software license, managed service, agreement add-on), and the p

Use this skill when working with Proofpoint people-centric security - Very Attacked People (VAP) reports, top clickers, user risk scoring, attack index, and user-level threat analytics. Covers identifying high-risk users, measuring user susceptibility, and implementing targeted security controls for the most attacked people.

Use this skill when triaging tickets in any PSA - determining priority, categorization, routing, and initial response. Vendor-agnostic best practices for efficient ticket handling applicable to Autotask, ConnectWise, HaloPSA, and other platforms.

Use this skill when Autotask MCP tools aren't loading, when you can't find the right Autotask tool to call, or when working with a lazy-loaded MCP connection where only meta-tools are available. Covers the progressive discovery pattern using list_categories, list_category_tools, and execute_tool, plus the intelligent router for natural language tool lookup.

Diagnose and resolve common issues with the WYRE MCP Gateway — missing vendor tools, OAuth failures, "Failed to update tool access" errors, expired credentials, and the request flow through mcp-remote → gateway → vendor container → external API.