Documentos

Use this skill when working with Atera tickets - creating, updating, searching, or managing service desk operations. Covers ticket fields, statuses, priorities, comments, work hours, and billing duration. Essential for MSP technicians handling service delivery through Atera.

Use this skill when working with Proofpoint forensics and threat response - auto-pull, search and destroy, message trace, evidence collection, and remediation workflows. Covers post-delivery remediation, message investigation, and incident response procedures for email-borne threats.

Use this skill when working with Autotask CRM - companies, contacts, sites/locations, and opportunities. Essential for MSP account management, client onboarding, and relationship tracking in Autotask PSA.

Use this skill when working with ConnectWise PSA projects - creating, updating, managing project phases, templates, and resource allocation. Covers project lifecycle, budgeting, billing methods, and project tickets. Essential for MSPs delivering project-based services through ConnectWise PSA.

Use this skill when working with the KnowBe4 REST API - Bearer token authentication, multi-region base URLs, pagination, rate limiting, error handling, and common request patterns. Covers all KnowBe4 API regions (US, EU, CA, UK, DE), authentication headers, response formats, and retry strategies.

Use this skill when working with Liongard detections, change monitoring, alerts, metrics, or timeline events. Covers automated change detection, anomaly alerts, alert rules, custom metrics, metric evaluation, and timeline audit trails for compliance and monitoring workflows.

Use this skill when working with Huntress incidents - querying incidents by organization and status, reviewing SOC-recommended remediation details, approving or rejecting remediations individually or in bulk, checking remediation execution status, and resolving incidents after all remediations are processed.

Use this skill when working with Microsoft 365 calendars - viewing events, finding free/busy times, creating meetings, managing room bookings, or checking a user's schedule. Covers Exchange calendar via Microsoft Graph for MSP support of customer scheduling needs.

Use this skill when working with the Domotz MCP tools -- available tools, authentication via API key, API structure, pagination, rate limiting, region selection, error handling, and best practices.

Use this skill when working with IT Glue configurations (assets) - servers, workstations, network devices, and other infrastructure. Covers configuration types, statuses, network interfaces, related items, asset tracking, warranty management, and PSA integration for comprehensive asset documentation.

Use this skill when working with Rootly alerts -- alert routing, escalation policies, integration with monitoring tools (Datadog, PagerDuty, etc.), alert-to-incident creation, and managing alert rules.

Use this skill when working with Pax8 invoices and billing - retrieving invoices, analyzing billing data, reconciling costs with client charges, reviewing usage summaries, and understanding the MSP billing cycle. Covers invoice retrieval, usage-based billing, and billing reconciliation workflows.