Pesquisa e Web

Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success

Same roadmap, three audiences. Produce executive, customer, and internal variants of a single roadmap with appropriate framing, detail level, and risk language for each.

Expert sales execution covering pipeline management, discovery, demos, negotiation, and deal closing. Use when qualifying opportunities, running MEDDIC discovery, building account plans, handling objections, structuring proposals, or forecasting pipeline.

This skill should be used when the user asks to "fix a bug with minimal changes", "analyze change scope for a bugfix", "find the minimal set of files to change", "do a focused bugfix", or "scope a minimal repair".

Implement production-grade Stripe integrations for SaaS billing. Covers subscription lifecycle management, checkout sessions, plan upgrades/downgrades with proration, usage-based billing, idempotent webhook handlers, customer portal, dunning, SCA compliance, and local testing with Stripe CLI. Provides patterns for Next.js, Express, and Django.

Contract review assistant analyzing agreements against playbooks. GREEN/YELLOW/RED severity. Use when reviewing vendor contracts, SaaS agreements, service agreements, or generating redline suggestions.

ISO 42001 AI Management System (AIMS) audit-prep playbook. Use when ISO 42001 certification audit is scheduled (Stage 1 documentation review OR Stage 2 onsite), when surveillance audit is due, when internal AIMS audit is being conducted, or when preparing AI Impact Assessment (AIIA) for new AI systems. Pairs with our iso42001-ai-management skill — that one builds the AIMS; this one preps for the c

Multi-regulation privacy compliance navigator. Use for GDPR, CCPA, LGPD, POPIA, PIPEDA, PDPA, Privacy Act, PIPL, UK GDPR compliance assessments, DPA reviews, and data subject request management.

Information architecture, URL hierarchy, internal linking strategy, navigation design, and silo structure for websites. Covers architectural audits, new site planning, crawl equity optimization, and topic cluster mapping.

Rapid NDA screening with GREEN/YELLOW/RED classification. 10-point checklist for incoming NDAs. Use when triaging NDAs, screening non-disclosure agreements, or routing NDAs for approval.

Run high-signal customer discovery interviews using a scripted question hierarchy, behavior-over-opinion probes, and rapport techniques drawn from Portigal, Torres, Fitzpatrick, and Lewis Lin.

Cross-team dependency tracking with critical path analysis and Mermaid dependency graphs for program coordination.