wyre-technology

Use this skill when working with HaloPSA invoices — listing invoices by client or date range, filtering by payment and send status, and retrieving individual invoice details. Essential for MSP finance teams tracking billing, chasing unpaid invoices, and reconciling client accounts.

Use this skill when working with Autotask time entries - logging work hours, billing calculations, approval workflows, utilization tracking, and budget validation. Covers time entry fields, billing rates, approval statuses, contract limits, and integration with tickets and projects. Essential for MSP technicians tracking billable and non-billable work.

Use esta skill ao trabalhar com escalonamentos da Huntress — listando, revisando e resolvendo escalonamentos da equipe SOC da Huntress.

Use this skill when working with Datto RMM variables - account-level and site-level variables for storing configuration data. Covers variable CRUD operations, using variables in jobs/scripts, naming conventions, and variable management patterns.

Use this skill when integrating with Spanning Cloud Backup. Covers admin email + API token auth, the per-platform endpoint surface (M365, Google Workspace, Salesforce), user/license model, backup status queries, restore operations, and audit logs.

Use this skill when working with Better Stack log management (Logtail) -- querying logs, managing log sources, structured log search, log-based alerting, and log analysis workflows.

Use this skill when working with Sherweb subscriptions - viewing subscriptions, changing quantities, license management, subscription lifecycle, and quantity change workflows. Covers subscription states, seat adjustments, and provisioning status.

Use this skill when working with Atera RMM agents - listing, searching, monitoring, or executing commands on managed devices. Covers agent information, online/offline status, PowerShell execution, and agent lifecycle. Essential for MSP technicians managing endpoints through Atera RMM.

Use this skill when working with the ConnectWise Automate REST API - authentication methods, token management, pagination, filtering with OData syntax, rate limiting, and error handling. Covers both integrator and user authentication, request patterns, and best practices for API integration.

Use this skill to pick the correct TimeZest appointment type for a scheduling request — listing the appointment types configured for the tenant, reading each type's duration, and matching the type to the work described on a ConnectWise / Autotask / Halo ticket.

Use this skill when working with Atera tickets - creating, updating, searching, or managing service desk operations. Covers ticket fields, statuses, priorities, comments, work hours, and billing duration. Essential for MSP technicians handling service delivery through Atera.

Use this skill when working with Proofpoint forensics and threat response - auto-pull, search and destroy, message trace, evidence collection, and remediation workflows. Covers post-delivery remediation, message investigation, and incident response procedures for email-borne threats.