wyre-technology

Use this skill when working with HubSpot tickets - creating, searching, updating, and managing support tickets in HubSpot CRM. Covers ticket fields, pipeline stages, priority levels, and associating tickets with contacts, companies, and deals.

Use this skill when working with PagerDuty on-call management - viewing who is currently on-call, managing schedules and rotation layers, configuring escalation policies, creating temporary overrides, and adding or removing team members. Covers list_oncalls, list_schedules, get_schedule, list_escalation_policies, and schedule override tools.

Use this skill when working with HaloPSA agents (technicians) and teams — listing technicians, retrieving agent details, and listing team structures. Essential for MSP service managers assigning tickets, understanding team capacity, and looking up technician IDs for ticket assignment.

Use this skill when working with Proofpoint Targeted Attack Protection (TAP) - retrieving threat events, click tracking, message delivery and blocking data, SIEM integration feeds, and threat type analysis. Covers URL threats, attachment threats, message-level threats, permitted and blocked clicks, and campaign correlation. Essential for MSP security analysts monitoring email threat activity.

Use this skill when working with NinjaOne organizations - creating, listing, managing locations, and configuring policies. Organizations are the top-level container for all devices and represent MSP clients.

Use this skill when working with PandaDoc templates - browsing the template library, finding the right template for a document type, understanding template fields and tokens, and using templates to create new documents. Covers MSP-specific templates for MSAs, SOWs, proposals, quotes, and contracts.

Use esta skill para gerenciar alertas CIPP e logs de auditoria, revisando backlogs de alertas, investigando atividades de login ou de administrador e correlacionando alertas com locatários. É uma interface de triagem somente leitura para o subsistema de alertas CIPP.

Use this skill when working with the Pax8 MCP tools - available tools, parameters, pagination, sorting, filtering, rate limiting, error handling, and best practices. Covers the official hosted MCP server connection and all 15 Pax8 MCP tools.

Use this skill when working with Better Stack on-call schedules -- on-call calendars, escalation/notification policies, rotation management, understanding who is currently on-call, and responding to active incidents via the on-call flow.

Use this skill when working with Datto RMM alerts - viewing, resolving, and managing monitoring alerts. Covers all 25+ alert context types including antivirus_ctx, eventlog_ctx, perf_disk_usage_ctx, ransomware_ctx, and more. Includes alert priorities, resolution workflows, and context-specific handling.

Use this skill when integrating with Datto SaaS Protection (formerly Backupify). Covers the REST API base URL, bearer-token auth, seat & tenant model, backup status queries, restore operations, and known gotchas.

Use this skill when working with HaloPSA contracts - managing service agreements, recurring billing, prepaid hours, and contract renewals. Covers contract types, billing periods, recurring items, SLA associations, and financial workflows. Essential for MSP account managers handling service agreements in HaloPSA.