wyre-technology

Use this skill when working with ConnectWise Automate monitors - configuring thresholds, creating templates, and assigning to computers. Covers monitor types (internal, remote, SNMP), alert thresholds, monitor templates, assignment methods, and monitor status evaluation.

Use this skill when working with SuperOps.ai tickets - creating, updating, searching, or managing service desk operations. Covers ticket fields, statuses, priorities, assignments, notes, time entries, and workflow automations. Includes business logic for validation and common MSP workflows. Essential for MSP technicians handling service delivery through SuperOps.ai PSA.

Use this skill when interpreting MSP-specific terminology, acronyms, and concepts. Essential for understanding MSP workflows, tool discussions, and industry-specific language across all vendor platforms.

Use esta skill ao trabalhar com o modelo multi-tenant ThreatLocker MSP para enumerar organizações filhas, recuperar chaves de autenticação por organização e identificar alvos de movimentação válidos ao realocar computadores entre tenants.

Use this skill when managing Domotz agents (collectors), sites, and network probes -- listing agents, checking agent health, viewing site details, and monitoring collector connectivity.

Use this skill when working with PagerDuty services -- service catalog, service configuration, integrations, dependencies, maintenance windows, and service health monitoring.

Use this skill when configuring desired-state software deployments in ImmyBot — picking the software, scoping the deployment to a tenant or computer, kicking off a maintenance session to reconcile, and checking compliance afterwards.

Use this skill when working with SentinelOne alerts - triaging new alerts, investigating specific alerts, searching by severity or status, reviewing alert timelines, and managing alert workflows across MSP client environments. Covers all alert tools, severity levels, status values, view types, GraphQL filter syntax, and cursor-based pagination.

Use this skill when working with Syncro MSP tickets - creating, updating, searching, or managing service desk operations. Covers ticket fields, statuses, priorities, problem types, timer operations, and workflow automations. Includes business logic for validation, time tracking, and reporting. Essential for MSP technicians handling service delivery through Syncro.

Use this skill when working with CIPP-managed M365 users — creating accounts, editing properties, disabling, resetting passwords, resetting MFA, revoking sessions, full offboarding, BEC investigation, MFA status reporting, and listing user devices/groups. Covers the complete user lifecycle across multi-tenant M365 environments.

Use this skill when managing Huntress organizations — creating, listing, updating, deleting organizations, and managing client org structure for MSP multi-tenancy.

Use this skill when working with Rootly incidents - creating, searching, triaging, updating, and resolving incidents. Covers the incident lifecycle, severity levels, status transitions, AI-powered analysis tools (find_related_incidents, suggest_solutions), action items, alert attachment, and cross-vendor PSA ticket correlation workflows.